Our Commitment to Satisfaction
At Up 2 Date, your satisfaction is our top priority. We want you to feel confident and delighted with your purchase. If for any reason you are not completely satisfied with your order, we offer hassle-free returns and exchanges to ensure your experience with us is nothing short of exceptional.
Returns Policy
We understand that sometimes things don’t go as planned, and you may need to return a product. We accept returns within 30 days of purchase for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these simple steps:
- Contact our customer service team at info@up2datestore.com with your order number and reason for return or exchange.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Clearly mark the RMA number on the outside of the package.
- Ship the item back to us using a trackable shipping method of your choice.
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
Contact Us
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact our customer service team at info@up2datestore.com. We’re here to help make your shopping experience with Up 2 Date as smooth and enjoyable as possible.